Frequently Asked Questions
What is included in a routine cleaning?
Our routine cleaning covers all living areas including dusting, vacuuming, mopping, kitchen surfaces, and bathroom sanitization to keep your home fresh and pristine.
Do I need to be home for the cleaning?
It's completely up to you. Many of our clients provide a key or entry code. We follow strict security protocols to ensure your property is always safe.
Are your cleaning products safe for pets?
Absolutely. We use plant-based, eco-friendly cleaning solutions that are non-toxic and completely safe for your furry friends and children.
How do I reschedule a booking?
We request at least 24 hours' notice for any rescheduling or cancellations. You can change your booking directly through your user profile or by calling us.
Still have questions?
We're here to help. Reach out anytime to learn more about our cleaning packages, booking availability, or career opportunities with the Rio team.
Eco-Friendly Solutions
We prioritize natural, non-toxic products to ensure your home is fresh and safe for children and pets.
Trained Professionals
Our team is expertly trained in meticulous cleaning techniques to deliver consistent, spotless results.
Total Reliability
We respect your time. Expect punctual service and a commitment to your specific cleaning schedule.
Quality Guaranteed
If you're not completely satisfied with our work, we'll return to make it right. That is our promise.